Terms and Conditions
Welcome to www.toi-n-moi.com! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please do not use this website.
1. General Information
1.1. About Us: www.toi-n-moi.com (“Website”) is an online platform that sells clothing, shoes, and fashion accessories.
1.2. Eligibility: By using this Website, you confirm that you are at least 18 years old or accessing under the supervision of a legal guardian.
1.3. Business Details:
• We are a Limited Company registered with Companies House under the name “Toi 'n' Moi Ltd.”
• Registered Address: 20 Wenlock, London, N1 7GU.
• Registration Number: 16135196
2. Products and Services
2.1. Accuracy of Product Information: We strive to provide accurate descriptions of products. However, we do not guarantee that the descriptions, images, or other content on the Website are error-free, complete, or up-to-date.
2.2. Pricing: All prices displayed on the Website are in GBP (or specified currency) and inclusive of applicable taxes unless stated otherwise. We reserve the right to update prices at any time without notice.
2.3. Availability: Product availability is subject to stock levels. We may withdraw or discontinue products without prior notice.
3. Orders and Payments
3.1. Placing Orders: Orders are subject to acceptance and availability. You will receive an order confirmation email once your order is processed.
3.2. Payment Methods:
• For online orders, we accept credit/debit cards and other payment methods displayed at checkout.
• For local orders or in-person collections, we accept cash or card payments upon delivery or pickup.
3.3. Cancellation Policy: Orders may be canceled before they are shipped. Once shipped, cancellations are not possible.
4. Shipping, Delivery, and Collection
4.1. Shipping: We ship products to specified regions. Shipping fees and delivery timelines are detailed during checkout.
4.2. Local Delivery and Collection:
• Local orders can be delivered directly or collected in person at our registered address: 78 Rutland Street, Leicester, LE1 1SB.
• Please contact us to arrange a suitable time for in-person collections.
4.3. Delays and Errors: While we strive for timely delivery, delays due to circumstances beyond our control (e.g., customs, logistics issues) are not our responsibility.
5. Returns and Refunds
5.1. Return Policy: You may return items within 14 days of receipt if they are unworn, unused, and in original packaging. Certain items (e.g., intimate apparel, custom-made items) may not be eligible for return.
5.2. Refunds: Approved returns will be refunded to the original payment method within 14 business days. Shipping charges are non-refundable.
6. Intellectual Property
6.1. Ownership: All content on the Website, including text, images, logos, and design, is owned by or licensed to www.toi-n-moi.com.
6.2. Restrictions: You may not copy, distribute, modify, or use any content from the Website for commercial purposes without prior written consent.
7. User Behavior
7.1. Prohibited Activities: Users must not engage in unlawful, harmful, or disruptive behavior, including but not limited to:
• Hate speech, harassment, or bullying.
• Spamming, phishing, or distributing malware.
• Misrepresenting your identity or fraudulently using another user’s account.
7.2. Account Termination: We reserve the right to suspend or terminate user accounts for violations of these terms or any unlawful activity.
8. Liability and Disclaimers
8.1. Limited Liability: www.toi-n-moi.com is not responsible for:
• Any inaccuracies or errors on the Website.
• Any direct, indirect, or consequential damages arising from your use of the Website.
8.2. Downtime: We strive to maintain Website availability but do not guarantee uninterrupted access.
9. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.
10. Changes to Terms
We may update these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Website. Continued use of the Website constitutes your acceptance of the updated terms.
11. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
12. Contact Information
For questions about these terms or other inquiries, please contact us at:
Email: support@toi-n-moi.com
Phone: +44 116 403 0360
Address: 78 Rutland Street, Leicester, LE1 1SB
Thank you for shopping with us!
Return and Refund Policy
Return and Refund Policy for www.toi-n-moi.com
At www.toi-n-moi.com, we strive to provide quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your shopping experience is hassle-free.
1. Terms of Return
• Returns are accepted within 14 days from the date of delivery.
• Items must be in their original, unworn, unused, and undamaged condition, with all tags and packaging intact.
• Certain items, such as intimate apparel or custom-made products, are not eligible for return due to hygiene or personalization reasons.
2. Reasons for Return
We accept returns for the following reasons:
• Damaged or Defective Products: If the product arrives damaged or defective, we will replace or refund it upon verification.
• Wrong Product Received: If you receive an incorrect item, we will correct the issue at no additional cost.
• Unsatisfactory Purchase: If the product does not meet your expectations, you may return it as long as it meets the return conditions stated above.
3. How to Initiate a Return
To initiate a return:
1. Contact Us: Email us at support@toi-n-moi.com with your order details (order number, product name, reason for return).
2. Approval: Once your return request is reviewed, we will approve the return if it meets our policy terms and provide you with further instructions.
3. Return the Item: Ship the item back to us at:
Toi n Moi Ltd
Apartment 3
78 Rutland Street, Leicester, LE1 1SB
Customers are responsible for return shipping costs unless the return is due to our error (damaged or wrong item).
4. Refund Process
• Refunds will be issued to the original payment method used at the time of purchase.
• Refunds will be processed within 14 business days after the returned item is received and inspected.
• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
5. Exchange Policy
If you wish to exchange a product for a different size, color, or style, please contact us as soon as possible. Exchanges are subject to product availability.
6. Contact Information
For any questions or concerns regarding our Return and Refund Policy, please reach out to us at:
• Email: support@toi-n-moi.com
• Phone: +44 116 403 0360
• Address: 78 Rutland Street, Leicester, LE1 1SB
We appreciate your understanding and cooperation in following our Return and Refund Policy. Thank you for shopping with Toi 'n' Moi!
